VIBTEX, LLC
TERMS & CONDITIONS OF SALE
VIBTEX, LLC
7710 Cherry Park Dr
Ste T-214
Houston TX 77095
www.vibtex.net
sales@vibtex.net
Effective Date: 9-11-2026
1. AGREEMENT TO TERMS
The products and equipment described on the VIBTEX website, quotations, proposals, invoices, and other sales documents are offered for sale by VIBTEX, LLC (“VIBTEX,” “Seller,” “we,” “us,” or “our”) at the prices stated in the applicable sales document.
The customer purchasing products from VIBTEX is referred to as the “Buyer,” “you,” or “your.”
By placing an order with VIBTEX, Buyer agrees to these Terms & Conditions of Sale (“Terms”), together with the applicable quotation, proposal, order confirmation, invoice, and any other written terms expressly accepted by VIBTEX.
No terms contained in a Buyer purchase order or other Buyer document will modify or supersede these Terms unless VIBTEX expressly agrees to those terms in writing and the agreement is signed by an authorized representative of VIBTEX.
VIBTEX reserves the right to accept or reject any order and to establish, modify, or withdraw credit terms, subject to applicable law.
2. PRICES AND PRODUCT INFORMATION
Prices are those stated in the applicable VIBTEX quotation, proposal, website, or other sales document.
Unless otherwise stated in writing, a quotation is valid only for the period specified in that quotation. After the expiration of the stated quotation period, prices may be changed without notice.
Product descriptions, specifications, photographs, dimensions, and other information are provided for informational purposes and may be subject to manufacturer changes or updates.
Where a written quotation or proposal contains terms that differ from these Terms, the specific written terms of that quotation or proposal will control for that particular order if expressly accepted by VIBTEX.
3. SHIPPING, FREIGHT, AND DELIVERY
Unless otherwise stated in a written quotation or proposal, products are sold F.O.B. shipping point.
Unless otherwise agreed in writing, risk of loss or damage transfers to Buyer when VIBTEX delivers the product to the carrier.
For orders placed through the VIBTEX website, freight and shipping charges are calculated from Houston, Texas 77095, USA, regardless of the location from which VIBTEX ultimately ships the product.
Orders placed directly with VIBTEX may have shipping or freight charges based on the actual shipment origin.
Shipping and delivery dates provided by VIBTEX are estimates unless a specific delivery date is expressly guaranteed in writing. VIBTEX is not responsible for delays caused by carriers, manufacturers, suppliers, weather, natural disasters, governmental actions, or other circumstances outside VIBTEX’s reasonable control.
Any applicable shipping charges will be disclosed to Buyer before purchase or as otherwise stated in the applicable quotation, proposal, order confirmation, or invoice.
4. PAYMENT METHODS AND BILLING
VIBTEX accepts Visa, MasterCard, PayPal, and American Express, subject to availability and applicable payment-provider requirements.
Open-account payment terms may be available to qualified Buyers following credit approval.
Unless otherwise stated in a written quotation or proposal, payment is due according to the payment terms stated on the applicable VIBTEX proposal or invoice.
For credit-account purchases, the applicable payment due date will be stated on the invoice or other applicable sales document.
Buyer is responsible for all amounts properly charged under the applicable order, including applicable product prices, shipping and freight charges, taxes, and other disclosed charges.
5. LATE PAYMENTS
Amounts that are not paid when due will be subject to a late-payment charge of 1.5% beginning 15 days after the invoice due date, unless a different amount is required or prohibited by applicable law.
Thereafter, the late-payment charge will increase by 1.5% for each additional 30-day period that the account remains unpaid, including at approximately 30, 60, 90 days, and subsequent periods after the original due date.
VIBTEX reserves the right, subject to applicable law, to suspend further shipments or require payment in advance when an account is past due.
6. TAXES
Unless otherwise stated in writing, prices and charges do not include applicable sales, use, excise, property, occupational, or similar taxes imposed by a governmental authority in connection with the manufacture, sale, or delivery of products.
Where VIBTEX is required to collect or pay such taxes, the applicable amount will be added to the purchase price.
Buyer is responsible for providing valid tax-exemption documentation where applicable.
7. ORDER CANCELLATIONS
Buyer may request cancellation of an order by contacting VIBTEX as soon as possible.
A cancellation is not effective until accepted by VIBTEX in writing.
Orders that have already shipped cannot be cancelled as an unshipped order and may instead be subject to the applicable return policy.
Custom, modified, special-order, made-to-order, or non-stock products may not be cancellable after VIBTEX has begun procurement, production, modification, or other fulfillment activities.
If VIBTEX accepts a cancellation, Buyer may be responsible for applicable cancellation, restocking, procurement, production, customization, or other costs that have been incurred or committed in connection with the order.
Any applicable cancellation charges will be disclosed to Buyer before cancellation is finalized whenever reasonably practicable.
8. RETURNS
Unless otherwise stated in a written quotation, proposal, or order-specific agreement, eligible products may be returned within 30 calendar days after delivery.
To qualify for an ordinary non-defective return:
- The product must be unused and in resalable condition.
- The product must be in its original packaging when applicable.
- The Buyer must obtain a Return Authorization (“RA”) from VIBTEX before returning the product.
- The product must be returned within the applicable 30-day return period.
Products that have been used, damaged, modified, improperly handled, or otherwise made unsuitable for resale may be refused or may be subject to additional charges.
Custom, modified, special-order, made-to-order, and non-stock products may not be eligible for return. Any applicable restrictions will be stated in the applicable quotation, proposal, order confirmation, or other written agreement.
9. RETURN AUTHORIZATION AND RETURN PROCEDURE
Buyer must contact VIBTEX before returning any product.
Return requests should include the order or invoice number, product information, reason for the return, and any other information reasonably requested by VIBTEX.
Returns must not be shipped to VIBTEX without an RA unless VIBTEX provides other written instructions.
Unauthorized returns may be refused or returned to Buyer at Buyer’s expense.
VIBTEX will provide return instructions and the applicable return address when an RA is issued.
10. RETURN SHIPPING COSTS
Unless otherwise agreed in writing:
- Buyer is responsible for the cost of returning products.
- Original shipping and freight charges are non-refundable.
- Buyer is responsible for additional shipping charges resulting from an unauthorized, improperly addressed, or improperly packaged return.
Products returned because of a verified warranty claim or other error attributable to VIBTEX may be handled differently under the applicable warranty or written agreement.
11. RESTOCKING FEES
Eligible non-defective returns may be subject to a 15%–20% restocking fee, depending on the product, manufacturer, and model.
The applicable restocking fee will be communicated to Buyer before the return is finalized whenever reasonably practicable.
VIBTEX may waive the restocking fee when Buyer purchases an alternate product, at VIBTEX’s discretion.
12. REFUNDS
After an authorized return is received, VIBTEX will inspect the returned product to determine whether it qualifies for a refund.
If a refund is approved, VIBTEX will generally issue the refund to the original payment method.
Unless otherwise stated in writing, refunds will generally be processed within 10 business days after VIBTEX approves the returned product for refund.
The time required for the refund to appear in Buyer’s account may vary depending on the Buyer’s bank, credit-card issuer, or payment provider.
Any applicable restocking fees, return shipping charges, original shipping charges, refurbishment charges, or other amounts properly chargeable under these Terms may be deducted from the refund.
Refunds will not exceed the amount actually paid for the returned product.
13. WARRANTY
VIBTEX’s warranty obligation is limited to, at VIBTEX’s option, repairing, replacing, or refunding the original purchase price of a product proven to be defective in material or workmanship during the applicable manufacturer’s warranty period.
The applicable manufacturer will determine whether a product has a defect in material or workmanship, subject to applicable law.
EXCEPT AS EXPRESSLY PROVIDED IN THE APPLICABLE WRITTEN WARRANTY, ALL OTHER WARRANTIES, GUARANTEES, AND REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
If equipment malfunctions during the applicable warranty period, Buyer may be required to return the equipment to VIBTEX freight prepaid for evaluation, repair, or replacement.
If VIBTEX determines that a covered warranty claim cannot be remedied by repair or replacement, VIBTEX may issue Buyer a credit or refund for the applicable purchase price, less applicable freight or other charges permitted under the applicable warranty.
Any refund or credit will not exceed the original purchase price paid for the affected product.
The warranty does not cover, among other things:
- Normal wear items;
- Obvious abuse of the equipment, whether intentional or unintentional;
- Damage caused by misuse or improper handling; or
- Damage caused by natural disasters or other circumstances outside VIBTEX’s reasonable control.
Additional warranty exclusions or conditions may apply to particular products and will be stated in the applicable manufacturer’s or VIBTEX warranty.
14. SHORTAGES, OMISSIONS, AND SHIPPING CLAIMS
Buyer should inspect shipments promptly after delivery.
Claims concerning omissions, shortages, incorrect products, or other shipment discrepancies should be reported to VIBTEX as soon as reasonably possible.
Unless otherwise required by applicable law or expressly agreed in writing, claims for omissions or shortages must be received by VIBTEX within 30 days after Buyer receives the shipment.
VIBTEX may request photographs, shipping documents, product information, or other documentation reasonably necessary to investigate a claim.
15. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VIBTEX SHALL NOT BE LIABLE FOR CONSEQUENTIAL, SPECIAL, EXEMPLARY, INCIDENTAL, OR INDIRECT DAMAGES ARISING FROM OR RELATING TO THE SALE, DELIVERY, USE, PERFORMANCE, OR INABILITY TO USE ANY PRODUCT, WHETHER THE CLAIM IS BASED ON CONTRACT, WARRANTY, TORT, NEGLIGENCE, OR OTHERWISE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VIBTEX’S TOTAL LIABILITY ARISING FROM A PARTICULAR PRODUCT OR ORDER SHALL NOT EXCEED THE PURCHASE PRICE PAID FOR THAT PRODUCT OR ORDER.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE REPAIR, REPLACEMENT, REFUND, OR CREDIT RIGHTS EXPRESSLY PROVIDED UNDER THE APPLICABLE WARRANTY OR THESE TERMS CONSTITUTE BUYER’S EXCLUSIVE REMEDY.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
16. PRODUCT USE AND BUYER RESPONSIBILITY
Buyer is responsible for determining whether a product is suitable for Buyer’s intended application and for using the product in accordance with applicable instructions, specifications, safety requirements, and manufacturer recommendations.
VIBTEX does not guarantee that a product will be suitable for a particular application unless VIBTEX expressly provides such a guarantee in writing.
17. FORCE MAJEURE
VIBTEX will not be responsible for delays or failures in performance resulting from circumstances beyond its reasonable control, including natural disasters, fire, flood, severe weather, war, terrorism, labor disputes, transportation interruptions, supply-chain disruptions, governmental actions, manufacturer delays, shortages of materials, or other events beyond VIBTEX’s reasonable control.
18. CONTACT INFORMATION
Questions regarding orders, billing, returns, refunds, cancellations, warranties, or these Terms may be directed to:
VIBTEX, LLC
7710 Cherry Park Dr
Ste T-214
Houston TX 77095
Email:sales@vibtex.net
Website: www.vibtex.net
19. ENTIRE AGREEMENT
These Terms, together with the applicable quotation, proposal, order confirmation, invoice, written warranty, and any amendments or modifications expressly accepted by VIBTEX in writing, constitute the agreement between VIBTEX and Buyer concerning the applicable products.
No oral representation or agreement will modify these Terms unless confirmed in writing by an authorized representative of VIBTEX.
20. GOVERNING LAW
These Terms shall be governed in all respects by the laws of the State of Texas, United States of America, without regard to conflict-of-law principles, except to the extent otherwise required by applicable law.
21. SEVERABILITY
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in full force and effect to the maximum extent permitted by law.
22. CHANGES TO THESE TERMS
VIBTEX may update these Terms from time to time. The Terms applicable to a particular order will generally be the Terms in effect when that order is accepted, unless otherwise agreed in writing or required by applicable law.